State Farm® Insurance Agent Derick Glance

"The team at this office is superb. I had the opportunity to discuss and talk to Jeff about my Insurance needs. He was knowledgeable, showed great professionalism, and covered everything pertaining to my policy. If anyone reading this is in need of any insurance regarding life, motorcycle, car, renters, homeowners, etc... Please stop at this location first!!!!"

"Wow, now they are calling me "BLACKMAIL"! A couple of fact-checks: 1. I was asking a clarification that Derick gladly to provide in our first call today. Now it was twisted into BLACKMAIL in their words. 2. There is NO email showing that I was instructed to provide the document. They didn't find it out until today, so how could they tell me to provide the document? I don't think I need any further comments. Their response speaks itself and everyone can see it. Update to my last review: Not long after my last post Derick called me. He accused me of lying. I reminded him of checking the facts at his end but he was confident he knew all relevant information. Again, he pointed to the underwriting system and said my premium changed because of some factors that he couldn't tell exactly. He insisted that there was no overcharge. Therefore, I asked him to provide a document that shows how much I was supposed to pay and how much I did pay. He gladly agreed to do so and that ended our first call today. I didn't get the email but he called again. He wanted to explain some discrepancy on phone. He found that I did pay about $50 more than the "correct" monthly amount $310, but that was due to a lost of Good Driver discount. He said I never submitted the supporting proof for this discount. That was true. I did not submit it because I was never instructed to do so! This moment is the first time that this issued has even been mentioned. During the tons of communications, Walt never mentioned I needed to submit this to get the discount. Instead, Walt confirmed that I had submitted eveything needed. I am still glad we at least figured out what the problem was. I thought it was apparent that I was correct. At this point, if I could get a sincere apology I might forgive and remove my last comment. However, things turned to another direction. When I said that to Derick, he became to feel offended and attempted to put the blame on me. He said the initial quote included the discount so I was at least partially responsible for missing it. He then brought up again his "hard-work" theory that how hard they had worked and how much time they spent on my case. That's where I had enough and ended the conversation. If you couldn't understand the amount of work doesn't always correlate with value you create, you have something to learn. You didn't work for me free , why should you even try to make me feel obliged to be grateful? In sum, I regret doing business with this agency and they seem to be a little bit condescending on their customers. But that's just my personal experience and may not be representative. Given the dominating positive reviews to this agency, they must have done some things right."

"My experience with this agency was terrible. The agent who dealt my policy is Walt McAllister. The monthly payment has never been the amount I signed for. It went up very month. Walt always said it was the company’s system and he couldn’t do anything about it. But it was not some trivial error. The amount was about $290 when I purchased it. Then it went to more than $300 next month, then $320, then $350, then $380 when I finally decided to cancel the policy. Then Walt said the last bill was because some discount that was not included and he could find a way to give me credit. However, if I cancelled the policy, then he couldn’t get me the credit. That was ridiculous. Why couldn’t they send me a check? And he only talked about the credit of the last bill and never responded the overcharge in the previous bills. He got irritated and rude when I kept asking about it. He said he already explained and I couldn’t understand. I cancelled the policy anyway and I didn’t get any of the overcharge back. So, that’s my experience with them. I lost money, I didn’t get the respect a client deserved, and I even got humiliated by being called unable to understand an agent’s ridiculous explanation."

"What sets Derick apart is his attention to detail and personalized approach. He tailored insurance solutions to fit my circumstances and budget, ensuring I had adequate coverage without overspending. His commitment to finding the best options was commendable. Moreover, Derick's ongoing dedication and proactive service go beyond the initial policy purchase. He consistently reviews and assesses my insurance needs, making suggestions and adjustments to guarantee I am always adequately protected. Derick's helpfulness in selecting policies in South Carolina is unmatched. I highly recommend him as an insurance agent of the highest caliber. With Derick, you can trust that you will receive exceptional service and expert guidance."

"I would recommend not buy a policy with him. The team including derrick didnt know anything about my policy. So if you can i would can just call up statefarm and go directly to the corporate. Because the derrick and his just ask them and call you back (why add a middleman). And if that is not bad enough derrick abd his team canceled my policy after 2 years of being customer with them. We had one minor incident 10months ago. We also always paid 6 months in advance. But 2 months into the policy they told me they are canceling my policy with no notice. WORST EXPERIENCE DO NOT BY INSURANCE WITH THEM. This is Raj and my dad is not good at English so I call for him. Your acting if that is insurance fraud. If I was not there you would let left my parents without a policy after paying SCAMMERS. And yell at your employees that has never happened but should have. Most companies can find out where someone’s 2300 dollar payment went if the person has the reference number and dont say you never made they payment 2 months later. Im sorry you can’t take a review but my experience was AWFUL. Nothing you can do to change. But the way you responded to my review show level professionalism your towards your customers (past customers)."

"Derick was great! Highly professional and prompt. Moving out of Michigan down to SC can be challenging enough as it is, the very last thing on my mind is having to find another home owners insurance for the new home down here. Called him up, explained the situation and he was on it INSTANTLY. Even convinced me to group Home & Auto for additional savings. You wont be disappointed. Give him a call!"

"I called Derick Glances office when I needed to transfer my car insurance from Kansas to south Carolina. I worked with Caleb, who did an excellent job of making sure I got the best possible deal, and he even came in on a Saturday to work around my schedule. All in all it was a great experience, and Caleb went above and beyond!"

"I really appreciated Derrick and Marcus's willingness to sit with me and explore and explain my different options. He made sure I understood everything. The follow up call after purchasing my policy was a great added touch. These two make a great duo and State Farm is lucky to have them!!"

"I was recommended to Derrick by a friend. He gave me a “life talk”, basically discussing things that teens/college kids need to learn but don’t get taught in school. (insurance, the future possiblility of investments, credit cards and ratings, debt, etc.) He was extremely knowledgeable and even pulled up past, current, and (hypothetical of course because not much is garunteed) future activity charts for these policies so that I could see and understand what he was saying as we discussed different types of insurance/credit policies and rates. He was all about the information, meaning he didn’t try to convince me to buy or agree to anything. He will talk to anyone and encourages any kid or young adult that he talks to to bring their parents and discuss information more in depth with him before signing or committing to him. He will try to work with anyone of any financial status, and seems to be an overall quality guy. He cares about his clients, not just about their money. As I said above, he is willing to talk to anyone, even they aren’t able to commit to anything at that very second. I would recommend him to anyone who wants to get a head start on their “adult stuff” or anyone who needs advice on how to get quality insurance or improve, for example a credit score. He has lower prices and rates than most other companies and even if you don’t commit to anything, the “life talk” itself, will be very useful."